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13-5, The Boulevard offices, Mid Valley City, Lingkaran Syed Putra, 59200 WP Kuala Lumpur, Malaysia


Customer Support :

+603-2711 9633

Whatsapp :

+60 12-799 3363

Email :

Operation Hour

Mon-Fri :

9:30AM to 6:30PM


If you need assistance with Felement, – please contact Felement Customer Service through the following methods during service hours.

Customer Service Hotline: 03-2711 9633

Customer Service Email:

09:30am – 06:30pm (Monday to Friday), Out of Operation hours which Saturday,
Sunday and Public Holidays, please contact +6012-7993363 through Whatsapp.


13-5, The Boulevard Offices, Mid Valley, Lingkaran Syed Putra 59200 Kuala Lumpur, Malaysia

Please contact Felement Customer Service at
03-2711 9633/ 6012-7993363 between Monday to Friday 09:30am – 06:30pm; excluding Public Holidays OR by sending an email to:

You can find out what information we collect, how we use your information, and how you can update or delete your
information via our Privacy Policy.

If you have any questions or concerns about how we collect, process and use your personal data, or would like to exercise any of your rights above, please contact our Felement Customer Service at 03-2711 9633/ 6012-7993363 between Monday to Friday 09:30am – 06:30pm; excluding Public Holidays OR by sending an email to: Our representatives will assist to contact our Privacy Officer.

Deliveries are made Monday through Friday, except for Saturday, Sunday and Public Holidays.

Felement is committed to deliver your order at the soonest in compliance with the rules and regulations of the authorities at the delivery destination. Orders containing restricted materials might be denied delivery due to a location's regulatory restrictions. Please check with your local authorities on the relevant import regulations before placing an order.

Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability.

Please check with your local authorities on the relevant import regulations before placing an order. We shall not be held responsible for any delays in orders delivery due to actions by the authorities at the delivery destination.

Online Security Check is a preventive measure against credit card fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings. We might request for additional information and documents for payment verification. In such situations, your order(s) might be delayed. We seek your kind understanding in the delay of the shipment as a result of online security checks.

If you placed your order via your Felement customer account, log in to My Account then click on "my orders". You
will then be able to follow the status of your order.

If you do not receive your package within 5-7 working days.

Please contact GDEX logistic provider at 03-6419 5003 for more information.

For further assistance, please contact our Felement Customer Service at 03-2711 9633/ 6012-7993363 between Monday to Friday 09:30am – 06:30pm; excluding Public Holidays OR use the Online Contact Form on OR by sending an email to:

Unfortunately, we are unable to redirect orders once your items have been shipped. If any details (contact/address)
provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient.

Please ensure you provide the correct shipping details. Check your details carefully when placing an order and ensure you choose the right location in the shipping address field.

If no one is available at the delivery address to receive the package, the delivery agent will leave an “unable to
deliver” note at the location and it’s up to you to follow up and arrange for another delivery date. Please note that any additional shipping charges for attempted delivery and returning shipping charges will be borne by you.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

 - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

 - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

 - “Google Analytics” is the track actions used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here: 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Welcome to Felement!

These terms and conditions outline the rules and regulations for the use of Felement Sdn Bhd’s Website, located at

By accessing this website we assume you accept these terms and conditions. Do not continue to use Felement if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

1. Shipping fee will be absorbed by Felement for areas within Malaysia.

2. Any shipment outside Malaysia will be borne by customer. The fee will be billed according to the rate stated by or courier service.

3. All import taxes, VAT or other incidental charges will be borne by customer of the country intended.

4. Vouchers cannot be exchange for cash.

5. Unless otherwise stated, voucher is not valid in conjunction with other promotions or discount.

We employ the use of cookies.

By accessing Felement, you agreed to use cookies in agreement with the Felement Sdn Bhd’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Unless otherwise stated, Felement Sdn Bhd and/or its licensors own the intellectual property rights for all material on Felement. All intellectual property rights are reserved. You may access this from Felement for your own personal use subjected to restrictions set in these terms and conditions.

You must not:
 - Republish material from Felement.
 - Sell, rent or sub-license material from Felement.
 - Reproduce, duplicate or copy material from Felement.
 - Redistribute content from Felement.

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Felement Sdn Bhd does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Felement Sdn Bhd,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Felement Sdn Bhd shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Felement Sdn Bhd reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
 - The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
 - The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Felement Sdn Bhd a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

The following organizations may link to our Website without prior written approval:

 - Government agencies;Search engines;
 - News organizations;
 - Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
 - System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:
 - commonly-known consumer and/or business information sources;
 - community sites;
 - associations or other groups representing charities;
 - online directory distributors;
 - internet portals;
 - accounting, law and consulting firms; and
 - educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Felement Sdn Bhd; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Felement Sdn Bhd. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:
 - By use of our corporate name; or
 - By use of the uniform resource locator being linked to; or
 - By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Felement Sdn Bhd’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

 - limit or exclude our or your liability for death or personal injury;
 - limit or exclude our or your liability for fraud or fraudulent misrepresentation;
 - limit any of our or your liabilities in any way that is not permitted under applicable law; or
 - exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.