Keep In Touch
We'd love to hear from you
We sincerely enjoy hearing from you and answering questions.
Please
feel free to share your thoughts!
Address
13-5, The Boulevard offices, Mid Valley City, Lingkaran Syed Putra, 59200 WP Kuala Lumpur, Malaysia
Contact
Customer Support :
+603-2711 9633
Whatsapp :
+60 12-799 3363
Email :
csu@felementgroup.com
Operation Hour
Mon-Fri :
9:30AM to 6:30PM
Information
If you need assistance with Felement,
www.felementgroup.com – please contact Felement Customer
Service through the following methods during service
hours.
Customer Service Hotline: 03-2711 9633
Customer Service Email:
csu@felementgroup.com
Hours:
09:30am – 06:30pm (Monday to Friday), Out of
Operation hours which Saturday,
Sunday and Public
Holidays, please contact +6012-7993363 through Whatsapp.
FELEMENT SDN BHD
13-5, The Boulevard Offices,
Mid Valley, Lingkaran Syed Putra 59200 Kuala Lumpur,
Malaysia
Please contact Felement Customer Service at
03-2711 9633/ 6012-7993363 between Monday to
Friday 09:30am – 06:30pm; excluding Public
Holidays OR by sending an email to:
csu@felementgroup.com.
You can find out what information we collect, how we use
your information, and how you can update or delete your
information via our Privacy Policy.
If
you have any questions or concerns about how we collect,
process and use your personal data, or would like to
exercise any of your rights above, please contact our
Felement Customer Service at 03-2711 9633/ 6012-7993363
between Monday to Friday 09:30am – 06:30pm; excluding
Public Holidays OR by sending an email to:
csu@felementgroup.com. Our representatives will assist to contact our
Privacy Officer.
Deliveries are made Monday through Friday, except for
Saturday, Sunday and Public Holidays.
Felement is committed to deliver your order
at the soonest in compliance with the rules and
regulations of the authorities at the delivery
destination. Orders containing restricted materials
might be denied delivery due to a location's regulatory
restrictions. Please check with your local authorities
on the relevant import regulations before placing an
order.
Please note that the expected
delivery date/time is at our best approximation and
might be affected by conditions such as shipping
restrictions, payment authorisation, online security
checks and stock availability.
Please check
with your local authorities on the relevant import
regulations before placing an order. We shall not be
held responsible for any delays in orders delivery due
to actions by the authorities at the delivery
destination.
Online Security Check is a
preventive measure against credit card fraud
transactions. It aims to protect our customers from
unauthorized and fraudulent dealings. We might request
for additional information and documents for payment
verification. In such situations, your order(s) might be
delayed. We seek your kind understanding in the delay of
the shipment as a result of online security checks.
If you placed your order via your Felement customer
account, log in to My Account then click on "my orders".
You
will then be able to follow the status of your
order.
If you do not receive your package
within 5-7 working days.
Please contact GDEX
logistic provider at 03-6419 5003 for more information.
For further assistance, please contact our
Felement Customer Service at 03-2711 9633/ 6012-7993363
between Monday to Friday 09:30am – 06:30pm; excluding
Public Holidays OR use the Online Contact Form on
www.felementgroup.com OR by sending an email to:
csu@felementgroup.com.
Unfortunately, we are unable to redirect orders once
your items have been shipped. If any details
(contact/address)
provided is incorrect, the package will be
returned to us by the delivery agent or the unintended
recipient.
Please ensure you provide the
correct shipping details. Check your details carefully
when placing an order and ensure you choose the right
location in the shipping address field.
If
no one is available at the delivery address to receive
the package, the delivery agent will leave an “unable to
deliver” note at the location and it’s up to you
to follow up and arrange for another delivery date.
Please note that any additional shipping charges for
attempted delivery and returning shipping charges will
be borne by you.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.felementgroup.com (the “Site”).
When you visit the Site, we automatically collect
certain information about your device, including
information about your web browser, IP address, time
zone, and some of the cookies that are installed on your
device. Additionally, as you browse the Site, we collect
information about the individual web pages or products
that you view, what websites or search terms referred
you to the Site, and information about how you interact
with the Site. We refer to this automatically-collected
information as “Device Information.”
We collect Device Information using the
following technologies:
- “Cookies”
are data files that are placed on your device or
computer and often include an anonymous unique
identifier. For more information about cookies, and how
to disable cookies, visit
http://www.allaboutcookies.org.
- “Log
files” track actions occurring on the Site, and collect
data including your IP address, browser type, Internet
service provider, referring/exit pages, and date/time
stamps.
- “Google Analytics” is the
track actions used to record information about how you
browse the Site.
Additionally when you make
a purchase or attempt to make a purchase through the
Site, we collect certain information from you, including
your name, billing address, shipping address, payment
information (including credit card numbers), email
address, and phone number. We refer to this information
as “Order Information.”
When we talk about
“Personal Information” in this Privacy Policy, we are
talking both about Device Information and Order
Information.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Screen our orders for potential risk or fraud; and when
in line with the preferences you have shared with us,
provide you with information or advertising relating to
our products or services.
We use the Device Information that we
collect to help us screen for potential risk and fraud
(in particular, your IP address), and more generally to
improve and optimize our Site (for example, by
generating analytics about how our customers browse and
interact with the Site, and to assess the success of our
marketing and advertising campaigns).
We share your Personal Information with third parties to
help us use your Personal Information, as described
above. We also use Google Analytics to help us
understand how our customers use the Site–you can read
more about how Google uses your Personal Information
here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout.
Finally,
we may also share your Personal Information to comply
with applicable laws and regulations, to respond to a
subpoena, search warrant or other lawful request for
information we receive, or to otherwise protect our
rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser
If you are a European resident, you have the right to
access personal information we hold about you and to ask
that your personal information be corrected, updated, or
deleted. If you would like to exercise this right,
please contact us through the contact information below
Additionally, if you are a European resident
we note that we are processing your information in order
to fulfill contracts we might have with you (for example
if you make an order through the Site), or otherwise to
pursue our legitimate business interests listed above.
Additionally, please note that your information will be
transferred outside of Europe, including to Canada and
the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Welcome to Felement!
These terms and conditions outline the rules and
regulations for the use of Felement Sdn Bhd’s Website, located
at https://www.felementgroup.com.
By accessing this
website we assume you accept these terms and conditions. Do not
continue to use Felement if you do not agree to take all of the
terms and conditions stated on this page.
The
following terminology applies to these Terms and Conditions,
Privacy Statement and Disclaimer Notice and all Agreements:
“Client”, “You” and “Your” refers to you, the person log on this
website and compliant to the Company’s terms and conditions.
“The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our
Company. “Party”, “Parties”, or “Us”, refers to both the Client
and ourselves. All terms refer to the offer, acceptance and
consideration of payment necessary to undertake the process of
our assistance to the Client in the most appropriate manner for
the express purpose of meeting the Client’s needs in respect of
provision of the Company’s stated services, in accordance with
and subject to, prevailing law of Netherlands. Any use of the
above terminology or other words in the singular, plural,
capitalization and/or he/she or they, are taken as
interchangeable and therefore as referring to same.
1. Shipping fee will be absorbed by Felement for areas
within Malaysia.
2. Any shipment outside Malaysia will be
borne by customer. The fee will be billed according to
the rate stated by or courier service.
3.
All import taxes, VAT or other incidental charges will
be borne by customer of the country intended.
4. Vouchers cannot be exchange for cash.
5. Unless otherwise stated, voucher is not
valid in conjunction with other promotions or discount.
We employ the use of cookies.
By accessing Felement, you agreed to use
cookies in agreement with the Felement Sdn Bhd’s Privacy
Policy.
Most interactive websites use
cookies to let us retrieve the user’s details for each
visit. Cookies are used by our website to enable the
functionality of certain areas to make it easier for
people visiting our website. Some of our
affiliate/advertising partners may also use cookies.
Unless otherwise stated, Felement Sdn Bhd and/or its
licensors own the intellectual property rights for all
material on Felement. All intellectual property rights
are reserved. You may access this from Felement for your
own personal use subjected to restrictions set in these
terms and conditions.
You must not:
- Republish
material from Felement.
- Sell, rent or
sub-license material from Felement.
-
Reproduce, duplicate or copy material from Felement.
- Redistribute content from Felement.
This Agreement shall begin on the date
hereof.
Parts of this website offer an
opportunity for users to post and exchange opinions and
information in certain areas of the website. Felement
Sdn Bhd does not filter, edit, publish or review
Comments prior to their presence on the website.
Comments do not reflect the views and opinions of
Felement Sdn Bhd,its agents and/or affiliates. Comments
reflect the views and opinions of the person who post
their views and opinions. To the extent permitted by
applicable laws, Felement Sdn Bhd shall not be liable
for the Comments or for any liability, damages or
expenses caused and/or suffered as a result of any use
of and/or posting of and/or appearance of the Comments
on this website.
Felement Sdn Bhd reserves
the right to monitor all Comments and to remove any
Comments which can be considered inappropriate,
offensive or causes breach of these Terms and
Conditions.
You warrant and represent that:
- You are entitled to post the Comments on
our website and have all necessary licenses and consents
to do so;
- The Comments do not invade any
intellectual property right, including without
limitation copyright, patent or trademark of any third
party;
- The Comments do not contain any
defamatory, libelous, offensive, indecent or otherwise
unlawful material which is an invasion of privacy
- The Comments will not be used to solicit
or promote business or custom or present commercial
activities or unlawful activity.
You hereby
grant Felement Sdn Bhd a non-exclusive license to use,
reproduce, edit and authorize others to use, reproduce
and edit any of your Comments in any and all forms,
formats or media.
The following organizations may link to our Website
without prior written approval:
- Government agencies;Search engines;
- News organizations;
- Online
directory distributors may link to our Website in the
same manner as they hyperlink to the Websites of other
listed businesses; and
- System wide
Accredited Businesses except soliciting non-profit
organizations, charity shopping malls, and charity
fundraising groups which may not hyperlink to our Web
site.
These organizations may link to our
home page, to publications or to other Website
information so long as the link: (a) is not in any way
deceptive; (b) does not falsely imply sponsorship,
endorsement or approval of the linking party and its
products and/or services; and (c) fits within the
context of the linking party’s site.
We may
consider and approve other link requests from the
following types of organizations:
-
commonly-known consumer and/or business information
sources;
- dot.com community sites;
- associations or other groups representing
charities;
- online directory
distributors;
- internet portals;
-
accounting, law and consulting firms; and
-
educational institutions and trade associations.
We
will approve link requests from these organizations if
we decide that: (a) the link would not make us look
unfavorably to ourselves or to our accredited
businesses; (b) the organization does not have any
negative records with us; (c) the benefit to us from the
visibility of the hyperlink compensates the absence of
Felement Sdn Bhd; and (d) the link is in the context of
general resource information.
These
organizations may link to our home page so long as the
link: (a) is not in any way deceptive; (b) does not
falsely imply sponsorship, endorsement or approval of
the linking party and its products or services; and (c)
fits within the context of the linking party’s site.
If
you are one of the organizations listed in paragraph 2
above and are interested in linking to our website, you
must inform us by sending an e-mail to Felement Sdn Bhd.
Please include your name, your organization name,
contact information as well as the URL of your site, a
list of any URLs from which you intend to link to our
Website, and a list of the URLs on our site to which you
would like to link. Wait 2-3 weeks for a response.
Approved
organizations may hyperlink to our Website as
follows:
- By use of our corporate name;
or
- By use of the uniform resource locator
being linked to; or
- By use of any other
description of our Website being linked to that makes
sense within the context and format of content on the
linking party’s site.
No use of Felement Sdn
Bhd’s logo or other artwork will be allowed for linking
absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
If you find any link on our Website that is offensive
for any reason, you are free to contact and inform us
any moment. We will consider requests to remove links
but we are not obligated to or so or to respond to you
directly.
We do not ensure that the information on
this website is correct, we do not warrant its
completeness or accuracy; nor do we promise to ensure
that the website remains available or that the material
on the website is kept up to date.
To the maximum extent permitted by applicable law, we
exclude all representations, warranties and conditions
relating to our website and the use of this website.
Nothing in this disclaimer will:
- limit or exclude our or your
liability for death or personal injury;
-
limit or exclude our or your liability for fraud or
fraudulent misrepresentation;
- limit any of
our or your liabilities in any way that is not permitted
under applicable law; or
- exclude any of
our or your liabilities that may not be excluded under
applicable law.
The limitations and
prohibitions of liability set in this Section and
elsewhere in this disclaimer: (a) are subject to the
preceding paragraph; and (b) govern all liabilities
arising under the disclaimer, including liabilities
arising in contract, in tort and for breach of statutory
duty.
As long as the website and the
information and services on the website are provided
free of charge, we will not be liable for any loss or
damage of any nature.